OK PKR Privacy Policy – How We Protect Your Data

1. Data We Collect

OK PKR collects personal data in two ways: directly from you when you interact with the platform, and automatically as you use it. Below is a breakdown of what we collect and why.

We do not knowingly collect data from individuals under the age of 18. If we discover that an account was registered by a minor, the account will be closed and any data associated with it deleted from our active systems.

2. How We Use Your Data

Every piece of data OK PKR collects has a specific, legitimate purpose. We do not use your data for anything unrelated to operating the platform or keeping it secure. Here is how your data is used:

• Account management: To create and maintain your account, verify your identity, and respond to account-related requests including password resets and profile updates.
• Transaction processing: To process PKR deposits via JazzCash, Easypaisa, Raast, bank transfer or cards, and to process withdrawal requests accurately and securely.
• Platform delivery: To serve sports betting markets, live casino games, fish games, bingo and all other platform features correctly to your device.
• Security and fraud prevention: To detect unusual activity, prevent unauthorised account access, identify duplicate accounts and protect the platform from abuse.
• Customer support: To respond to your queries, investigate disputes, and resolve issues with your account, bets or transactions.
• Platform improvement: Aggregated and anonymised usage data helps us understand how the platform is used and where improvements are needed. This does not identify individual users.
• Responsible gaming: To monitor activity patterns that may indicate problematic behaviour, and to action self-exclusion or account restriction requests promptly.
• Promotional communications: If you have opted in, to notify you about relevant offers, bonuses or platform updates. You can opt out of marketing communications at any time by contacting support.

3. Payment Data

OK PKR supports PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets. When you initiate a transaction, you provide payment details that are required to complete it.

How Payment Data Is Handled

Payment transactions are processed through secure third-party payment gateways. OK PKR does not store full card numbers, CVV codes or complete bank account credentials on its own servers. What is retained is limited to transaction references, amounts, timestamps and the payment method type — enough to maintain accurate account records and support withdrawal requests.

When you link a JazzCash or Easypaisa mobile number to your account for withdrawals, that number is stored in your account profile and used only for processing withdrawal requests to that specific method.

Currency

All transaction data on OK PKR is denominated in PKR. No currency conversion data is stored against your account because the platform operates entirely in Pakistani Rupees.

4. Sharing Your Data

OK PKR does not sell personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the purpose stated.

• Payment processors: JazzCash, Easypaisa, Raast and other payment providers receive the data required to complete your transaction. Their handling of that data is governed by their own privacy policies.
• Game and platform providers: Third-party game providers powering live casino, fish games or bingo may receive session and stake data to deliver the game correctly. They do not receive your full profile data.
• Security and fraud services: Specialised security partners may process device and session data to identify fraudulent activity. This is done under strict data processing agreements.
• Legal obligations: If required by a valid legal process, court order or to prevent serious harm, we may disclose data as legally required. We do not do so voluntarily.
• We do not share personal data with advertising networks, data brokers, social media platforms or any party for marketing purposes without your explicit consent.
• We do not sell or licence your personal data to third parties under any circumstances.

5. Data Security

Keeping your data secure is one of our core responsibilities. OK PKR implements technical and procedural measures designed to protect your personal information from unauthorised access, disclosure, alteration or loss.

Technical Measures

All data transmitted between your device and the OK PKR platform is encrypted using TLS (Transport Layer Security). Data stored on our servers is encrypted at rest. Access to databases containing personal information is restricted to a small number of authorised personnel who need it to perform their role.

Account Security

Your account password is stored in hashed form — we cannot read your actual password, and neither can anyone else. If you forget your password, it must be reset rather than retrieved. You are responsible for keeping your login credentials private and for using a strong, unique password for your OK PKR account.

Breach Response

In the unlikely event of a data security incident that affects your personal information, OK PKR will take immediate steps to contain the breach and assess its impact. Affected users will be notified where required and appropriate, and we will take corrective action to prevent recurrence.

6. Data Retention

OK PKR retains your personal data for as long as your account is active and for a reasonable period after closure to meet our operational and security obligations. Specific retention periods depend on the type of data:

After the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked to an individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

7. Cookies

OK PKR uses cookies — small text files stored on your device — to make the platform work correctly and to improve your experience. We use cookies for the following purposes:

• Session cookies: These keep you logged in during your session and are deleted when you close your browser. They are essential for the platform to function.
• Preference cookies: These remember your settings — such as language or display preferences — so you do not have to reset them each visit.
• Analytics cookies: These collect anonymised data about how pages are used — such as which sections are visited most — helping us identify where improvements are needed. Individual users are not identified through analytics data.
• Security cookies: These help detect suspicious activity, such as login attempts from unusual locations, and protect your account from unauthorised access.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential session cookies will prevent you from logging in and using the platform correctly. Analytics and preference cookies can typically be disabled without affecting core functionality.

8. Your Rights

As a user of OK PKR, you have rights in relation to your personal data. Here is what you can request, and how:

• Access: You can request a copy of the personal data OK PKR holds about you. We will provide this within a reasonable timeframe after verifying your identity.
• Correction: If any of your personal data is inaccurate or outdated, you can request that it be corrected. For basic details, you may be able to update these directly in your account settings.
• Deletion: You can request deletion of your personal data. We will action this request subject to any retention obligations — for example, transaction records required for financial accountability cannot be deleted immediately.
• Opt-out of marketing: You can opt out of receiving promotional communications at any time by contacting support. We will remove you from marketing lists within 30 days of your request.
• Account closure: You can request that your account be closed. Upon closure, your data will be retained only for the periods described in the Data Retention section above, then deleted.

To exercise any of these rights, contact the OK PKR support team at [email protected] with your request. We may need to verify your identity before processing the request to ensure we are sharing or amending the right data.

9. Minors

OK PKR is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under 18. If you are a parent or guardian and believe that a minor has registered an account or shared personal data with OK PKR, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete the associated data from our active systems promptly.

We encourage parents and guardians to use available device-level parental controls to restrict access to online gaming platforms. For more information on managing gaming activity responsibly, visit our Responsible Gaming page.

10. Changes to This Policy

OK PKR may update this Privacy Policy from time to time to reflect changes in how we operate the platform or handle data. When updates are made, the revised policy will be published on this page with an updated "Last updated" date at the top.

For significant changes that materially affect how your data is used, we will make reasonable efforts to notify registered users — for example, through a notification when you next log in, or by email to your registered address. Your continued use of the platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with the updated policy, please stop using the platform and request account closure.

11. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the OK PKR support team.

• Email: [email protected] — for all data access, correction, deletion and opt-out requests, as well as general privacy questions.
• Terms and Conditions: For the full platform rules, visit the Terms and Conditions page.
• Responsible Gaming: For guidance on managing your gaming activity, visit the Responsible Gaming page.
• FAQ: Quick answers to common questions are available on the FAQ page.

We aim to respond to all privacy-related requests within a reasonable timeframe. For urgent concerns — such as suspected unauthorised access to your account or a potential data breach — please contact us immediately at the email address above.